Pathway Coordinator - Hospital Discharge
community action network

Job Description

Hours: 1 x 37 hours per week and 1 x 26 hours per week

Contract length: Full time fixed term contract until 30 June 2025, initially

Salary: £30,205 (pro-rata)

Closing date for applications: 29th July 2024 at 9 am

Interviews on: Monday 5th August at Beech House, Poole

Do you want to make a real impact? Do you thrive on creativity, innovation, and collaboration but also enjoy engaging and supporting some of the most vulnerable in the community?

We’re seeking passionate individuals who want to transform lives and empower communities through efficient and easy access to information about the services and support delivered by charities and community organisations.

We’re recruiting 2 new Pathway Coordinators to join our Wellbeing Collaborative Team, who will work with us over the next 12 months as we work closely with our health and local authority colleagues to develop new ways of working in the acute and reablement hospitals across Bournemouth Christchurch and Poole.

Role Purpose:

As the Pathway Coordinator – Hospital Discharge you will work closely with colleagues within the Wellbeing Collaborative and across the organisation, to develop and deliver our innovative offer in the acute hospitals and community reablement across Bournemouth, Christchurch and Poole, to co-create local solutions enabling the community to better access the support the voluntary and community sector (VCS) has to offer.

The role will see you: 

  • Interact with patients on a face-to-face basis, actively listen and understand their needs ahead of leaving hospital.
  • Provide connection to appropriate community support, ahead of discharge. Helping them to return home safely, avoid re-admittance and stay healthy and independent for longer.
  • Following a referral from hospital teams, ahead of discharge.
  • Develop relationships with professional teams including the Discharge Coordinators and Discharge Key Workers
  • Engage in multi-disciplinary discussions in relation to community support available post discharge.
  • Work with colleagues efficiently and effectively to distribute one-off wellbeing grants to enable discharge from hospital in a safe and timely manner.
  • Identify and highlight gaps in provision at point of discharge from hospital, and work with community groups to identify how best they could support.
  • Support the team in the trialling of integrated volunteering into community wellbeing pathways.
  • Work as part of the team on a duty roster for a minimum 2 days a week signposting people and professionals to relevant local community service providers.
  • Work with the team to monitor and evaluate the Wellbeing Collaborative to ensure our objectives are achieved and evidenced.
  • Support the Pathway Coordinator Team Lead to implement a robust and effective communications strategy which not only champions and promotes the work CAN does but also its members.
  • Champion the CAN membership and the support we can provide to communities and grassroots groups as well as to our statutory colleagues.
  • Maintain a good level of understanding and information on related CAN services and work closely with other colleagues across the organisation to represent the wider organisation at community events.
  • Embrace and embody CAN values in how the role is delivered with collaborative and generous working behaviours.
  • Administrate and organise own work to ensure that it is accurate and meets quality targets, reasonable deadlines and reporting requirement.

About you:

You’ll have a good understanding of the work of an umbrella infrastructure such as CAN and the benefits the voluntary and community sector (VCS) can and do bring the community.   You’ll understand how the local public sector works with the VCS including BCP Council, NHS Dorset, Public Health and have a desire to see them working more efficiently and effectively together.

As a people person with great interpersonal skills, you’ll be able to build and maintain excellent professional relationships with a wide range of people from a range of background to connect and develop solutions which meet people’s needs.

Experience within acute and/or community hospital, reablement services or community signposting would be an advantage, but full training will be given for the right candidate.


In return we offer a competitive salary and great benefits, including contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, season train ticket loan, flexible working and much more.

For an informal discussion, please contact Emma Lee, Head of Engagement.